Returns Policy

WE LOVE COMPARE LTD operates as a product comparison platform and affiliate service. We do not sell products directly, handle inventory, or process product transactions. All purchases are made directly with third-party merchants through their own websites and platforms.

We Love Compare does not take payment for products and cannot process product returns or refunds. For purchases made through merchant links, you must refer to the individual merchant's refund and return policies.

Delivery

We do not handle product delivery as we are not the seller. When you click through to a merchant's website:

• Delivery options, costs, and timeframes are determined by the individual merchant
• Each merchant offers different delivery methods including express, standard, economy, and click & collect options
• Delivery information and costs are displayed on the merchant's website before checkout
• We recommend reviewing all delivery terms before completing your purchase

Returns and Refunds for Products

Product returns and refunds are handled entirely by the merchant from whom you purchased:

• Faulty or Misrepresented Items:You have the right to return items that are damaged, defective, or don't match the merchant's description, regardless of their return policy
• Change of Mind:Return options for unwanted items depend on the individual merchant's return policy - some accept returns, others may not
• Return Costs: Merchants typically cover return postage for faulty items, while customers may pay for change-of-mind returns
• Consumer Rights: UK consumers have statutory rights under the Consumer Rights Act 2015, including 30-day return periods for faulty goods
• Processing Time: Refund processing times vary by merchant and payment method, typically 3-30 working days

Items with Special Return Conditions

Many merchants have specific policies for certain product categories:

• Personalized and custom-made items (often non-returnable unless faulty)
• Perishable goods and food items
• Digital downloads and software (non-returnable once accessed)
• Health and personal care items
• Newspapers, magazines, and periodicals

If You Have Problems with a Product Purchase

• Contact the Merchant First:Always start by contacting the merchant's customer service directly
• Check Merchant Policies:Review the merchant's terms of service and return policy
• Payment Method Protection: Contact your bank, credit card company, or payment provider if the merchant is unresponsive
• Consumer Protection: Use consumer protection services or ombudsman schemes where applicable
• Legal Rights: Seek legal advice for significant issues or substantial financial losses

How We Can Assist

While we cannot process product refunds, we can:

• Provide merchant contact information if you're having difficulty reaching them
• Offer guidance on consumer rights and dispute resolution options
• Remove merchants from our platform if we receive multiple complaints about poor service
• Report serious issues to relevant authorities where appropriate

Product Purchases

Product purchase payments are processed entirely by the merchant:

• Payment methods vary by merchant (cards, PayPal, digital wallets, etc.)
• Currency and processing times depend on the merchant's systems
• Refund methods and timeframes are determined by merchant policies
• We have no access to or control over merchant payment processing

If a merchant we feature:

• Ceases trading or becomes insolvent
• Is found to be fraudulent or operating illegally
• Consistently fails to honor legitimate refund requests

We will remove them from our platform and provide assistance in connecting affected users with appropriate authorities or consumer protection services.

For questions about this policy or help identifying the relevant merchant:

Contact us at [email protected] or visit our contact page. Please include:

• The merchant name and any merchant order reference
• Clear description of the issue
• Any relevant supporting documentation
• Your preferred resolution

We aim to respond within 48 hours, but only the merchant can approve or process a product return or refund.